DISCOUNTDIGITALART

1. How long will the process take?

The turnaround time depends on several factors. Sometimes our current production line of orders is larger than at other times so our turnaround time will vary, especially during holiday periods. The turnaround time also varies with the size and complexity of the order. For fewer than 300 slides under normal conditions you can expect that your order will be completed in about 7-14 business days. Basic and Basic Plus scanning can be completed faster than Deluxe or Pro scanning due to the editing required. If you need a fast turnaround time we can complete orders very fast but rush charges may apply. Info On Rush Charges. Because the turnaround time can vary please Contact Us for a more accurate estimate of turnaround time for your order.

2. Will you return my slides to me?

Absolutely, we always return your slides unless you specify otherwise.

3. How should I package/ship them to you?

We recommend shipping the slides in the organizer/container that they are already in (Carousel, Slide Trays, Slide Sleeves, etc.). If they are loose slides and you have no organized container you can band them into short stacks with rubber bands. Unless using slide sleeves always ship a stack of slides in a box. If you try to ship a small stack of slides in a padded mailer or other type of envelope, the pointed edges of the stack of slides can rip the envelope in shipping and then the slides could come out.

If the scanning order is important to you please include clear notes for us to follow.

4. How will the files be named? Can I choose the names?

The images are batch named. (For example: Summer1984_001.jpg, Summer1984_002.jpg, Summer1984_003.jpg, etc., etc.)

We can name the slides from one group or section by one title and the slides from the next group can be named something different. Be sure to label the sections in some way just to let us know what filenames you want.

5. Can I view these images on a TV?

We can put your images on a DVD-Slideshow disk. You can use this to view all of your images in order on a TV.

6. Can I use the images to print photos or email to friends?

A CD-Rom of your jpeg images from us is just like having a CD-Rom of some jpegs you made with your digital camera. There are no copy protections or restrictions on how you can use the images. You can put them on your computer from the CD-Rom and edit them, email them, print them, or use one as your screensaver.

7. Do you charge for shipping and handling?

Click here for details.

8. How do I pay for services? Do I send a check with the order?

Don't send any payment with the order. After we receive your package we will count the slides and calculate a bill. We will contact you via email with a billing statement. You can either mail a check to:

DiscountDigitalArt.com

4501 New Bern Ave. Suite 130-105

Raleigh, NC 27610-1550

Or, you can click on the billing statement email to pay online via a secure site.

Click here to print an order form